All formal complaints are investigated and tracked. Toward the end of 2019, the department recognized a need to formalize the tracking of lower level complaints. While significant complaints which could lead to formal discipline have always been formally investigated and tracked, lower level complaints historically could be resolved more informally at the sergeant level. We recognized potential flaws in this system and based on internal recommendations from staff, implemented additional requirements. All complaints are now tracked equally, with slightly different processes based on the seri
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